Returns Policy
We want you to be completely satisfied with your purchase however, If you're not happy with your item(s), you can return them within 30 days of receiving them. Once we receive the returned item and confirm that it's in good condition, we will issue a full refund, including any applicable duties and taxes.
For a full refund, all items must be unworn/unused and returned in the same condition as you received them, with their original packaging and all attached tags and labels (e.g., shoes should be returned in the original shoe box).
Please note that certain items cannot be returned for a refund due to hygiene and safety reasons, including:
- Face and body products if opened, used, or if the protective seal is not intact
- Underwear if the hygiene seal is not intact or if any labels have been broken
- Swimwear if the hygiene seal is not intact or if any labels have been broken
- Pierced jewelry if the seal has been tampered with or is broken
- Face coverings if the seal has been tampered with or is broken.
Learn more about our returns policy HERE
How to return
To return your item(s), You will need to post your return, using your preferred shipping courier, to the address below:
American Eagle Returns
2F Riley House
88 Lei Muk Rd
Kwai Chung New Territories
Hong Kong
Contact Name: AEO Localised Return - [Order Number Here]
Contact Phone Number: +852-2300 3589
To help us process your return, please make sure your order ID is visible in the return address, and attach a copy of your invoice or confirmation email, including your order number and contact information.
We recommend sending your items back using an insured and trackable shipping method and keeping the tracking number. Unfortunately, American Eagle won't be responsible for lost returns or for the cost of your return shipping.
Refunds
A refund will be issued through your original payment method within 10 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checkout. Your financial institution may require additional time to process the refund to your account. Please note that original shipping fees are not refundable.
Exchanges
Unfortunately, we are not accepting exchanges at the moment. If you want to exchange an item for another, please return the original one and place a new order instead.
Store Returns
At the moment, items purchased online cannot be returned to any AE or Aerie store